Privacy / Returns

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Legal

Our products are intended for legal use only. We cannot sell merchandise, nor give advice to anyone intending to cultivate a controlled substance.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 10 working days of your purchase. Most electrical items come with manufacture guarantee, please hold on to your receipts. Contact us if you wish to know guarantees/warranty on an item.

  1. You may wish to call us first to let us know the item is faulty, and is going to be sent back.
  2. Mail your returned item to:
    Pet and Garden
    10 Fitzgerald Avenue
    Christchurch 8011
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include nutrients, unless there is a manufacture fault.

Credit Card Policy and Processing

All credit card transactions take place on a secure page provided by Paypal. Paypal processes all payments, they are not processed directly by Pet and Garden. At no time do Pet and Garden see or have access to your credit card details. Your credit card details are not kept on file by Pet and Garden.

Currency

All prices on this website are shown in New Zealand Dollars.